Thursday, September 14

La-Z-Boy Sucks

The owner of this blog is a concerned woman who wants the public to know about the real customer service and warranty of La-Z-Boy Furniture.

This is my personal weblog. The content within is my own OPINION about how my last and FINAL purchase was handled by La-Z-Boy Furniture.

(This picture was taken a few weeks after the purchase)

Whenever you enter any La-Z-Boy store, you are immediately approached by an eager salesperson who is anxious to tell you about their customer service and "lifetime warranty" of their furniture.

Prior to my last purchase I would have given them a glowing recommendation. I know I'm not going to have time this evening to give the whole story, but I will be posting again with pictures. You know what they say, a picture is worth a thousand words.

Well, here's my story.

My husband and I built our retirement home. And, what is the one thing you want to do when you move into a new home? Create a warm and welcoming environment in one of your main rooms. Exactly. Mine was our great room. I searched from one end of the valley to the next looking for that special look and feel that I had in my mind.

October 17, 2004 - I stopped in at our local La-Z-Boy store one day was greeted by two salespersons. Wasn't I lucky!! I found a sofa that I liked. I asked if this particular sofa was user friendly and forgiving because it was going to be used daily in our great room. Both salespersons said they both owned this sofa and had their's for several years and it still looked like new. I KNEW La-Z-Boy had a lifetime warranty and I had been happy with my prior La-Z-Boy furniture, so I decided to buy two sofas, two end tables, one coffee table, one area run, and a painting. Not a bad commission, right?

Late November 2004 - Of course the furniture had to be ordered. It was delivered within the timeframe that was given to me. On the day of delivery I noticed a thread was popped on one of the cushions. I showed this to the delivery men. They said I should call the store, which I did. I spoke with one of the salespersons that helped me and she said not to touch the thread and she would order me a new cushion cover. In the meantime, more threads began to pop and the material started to discolor. I called the store again and the salesperson told me to show this to the delivery man (who I must clarify, is from the local service department of La-Z-Boy). When he delivery the new cushion cover, I showed him my concerns. He said he would have to bring his supervisor to look at the problem.

I'm going to have to continue this story tomorrow. But there is one thing I want La-Z-Boy to know. When you take my money and put it in your pocket you better stand behind your promises. I am dedicating this blog to telling the world about your lousy customer service. I'm going to email this link to all my friends and ask them to forward it to all their friends, and so on and so on and so on. I will register this blogg on all major search engines and ask everyone who comes to my blogg to tell their friends and so on and so on and so on.

More tomorrow.

Now to continue my story. (I didn't know how to put this on another page.....I'm just learning)

The delievery man said he would order another cushion cover. Weeks went by without hearing from La-Z-Boy.

Late January 2005 - The delivery man and another guy came out to the house to look at the sofas and to take pictures. They told me they would send the pictures to the manufacturer. After following up with the salesperson, the delivery man called and told me La-Z-Boy would do nothing about the discolorization of the fabric. The delivery men came out to the house and delivered the new seat cover and showed me the email he received from La-Z-Boy.

April 6, 2005 – I asked a friend to go with me to La-Z-Boy to discuss this matter. I was told I would need to talk with the manager. She was on vacation, but would call me on April 25th. She never called.

May 31, 2005 – I called La-Z-Boy and talked with a different salesperson. She told me she was new and she would personally ask the manager to give me a call when she returned from vacation. Yes, I was told she was on vacation again. The manager never called.

June 7, 2005 – Talked with the salesperson a La-Z-Boy. She told me I could pick out another sofa. I took fabrics home to see which would go best with my décor. I was back and forth to La-Z-Boy taking different selections home. None seemed to work.

October, 2005 - I took fabrics back to the store and the salesperson told me to call the CEO who is new Kentucky and see what he could do.

October 19, 2005 – Talked with CEO of La-Z-Boy. He told me I could choose another sofa and new fabrics would be out the end of November.

October 22, 2005 – Talked with one of the salesperson. She said she talked with the CEO and she would call me when the new fabrics came in.

December 2, 2005 – Went in to the sotre to check if fabrics had come in. They were still not in.

January 6, 2006 – Went in to store again to see if fabrics were in. One of the salespersons told me the other salesperson tried to call me. I have caller ID and there was not any calls from La-Z-Boy. He told me the other salesperson had a list of fabrics for me to look at. He began pulling out the samples. I told him they were the same fabrics I had at home. I asked if he could show me new ones. A different salesperson came over and asked if I would be interested in a micro fiber. I told him no, because I didn’t like the velvet nap to the fabric. He showed me one that does not show the nap. I asked if I could take that sample home to see if that color red matched the rest of my décor. Asked them to call me when the new fabrics came in.

January 7, 2006. I ran into one of the salespersons in my community. Told her of my conversation with the other two salesmen at the store. She said they had not received any new fabrics, but she would call me when they came in.

April 1, 2006 - Went in to La-Z-Boy to return fabrics and to see if new ones were in. I decided I would go with the micro fiber if they still didn’t have anything new to show me. The salesperson said he thought I was going to keep the sofa I had and that he would not allow me to order another sofa. He had been very polite to me until this day. He came from behind the counter and said he was not about to let me order another sofa. He continued barking and flollowing me to the door. I turned and told him he would be hearing from my attorney.

I called an attorney. You know what they say about lawyers.......there's not enough sand. The attorney wrote a letter that looked as if it was written by a 4th grader. I received no satisfaction from his help.

Therefore, here I am telling my story on the internet. I certainly hope this will help someone out there who is considering buying from La-Z-Boy.

If anyone needs the name and number of the CEO of La-Z-Boy, please contact me.

129 comments:

Benoit32 said...

It's funny but I have a friend that bought a red couch from La-Z-Boy and it faded and picked and looked like hell. And you don't fool around with Vanetta!!! Good blog, buddy.

Kris said...

I used to work at La-Z-Boy, and i totaly agree with everything that has been said. They used to tell meto strive for great quality, ironically all matireals that were provided were terrible. Alot of fabrics were bleach stained, fuull of flaws, or frayed beyond repair. They always complained that the matireals given to us were fine, but when the couch made it to the inspector, they would pass it knowing that the furniture wasnt up to company standards. If i was going to pay $4,000 for a new couch, i would expect it to be perfect in every single way!!!! NEVER BUY LA-Z-BOY!!!

xhal said...

Having just been screwed by Lazy Boy, I feel your pain. I am going to write an article for my BLOG as well, and link back to this.

For years I bought LB, but never again. Service and repair are everything, and LB definitely sucks in this area.

Never again

James Martelli said...

I am going through the same lousy, terrible whatever you want to call it customer service with La-Z-boy. I purchased a recliner end of April for the sole purpose of pending back sugery that would require months of recovery. The chair mechanism is very loose and has some fabric issues. After a service tech came out he agreed and said there were missing clips and bent parts underneath. Back and forth with la-z-boy who needed pictures to send to corporate to approve an exchange which is all I wanted. They send out yet anothe tech who claims the original tech was clearly mistaken and there is absolutley nothing wrong with the chair. What? I have tried to call corporate and speak to the CEO in Michigan Kurt Darrow. I was told he does not speak to customers. Very nice. Spoke to their customer service who was useless. If you have the number or another CEO contact information I would appreciate. You can email me @ jmartelli1@optimum.net.

Thanks

Jim

Anonymous said...

I work at La Z Boy right now in Wilkes Barre Pa. & I get these complaints every other day...We have to tell the customer that the furniture is made with kiln dried hardwood but it seems to me more like plywood with shallac on it..The fabric frays & pills as it sits in the store & they touch up the wood furniture with ink markers...Also,they do break CFL energy saving Light bulbs by accident which contain mercury & just vacuum them up while customers are close by putting customers & employees at risk for mercury poisoning.As anybody knows,there are special cleaning methods for these bulbs & the epa says specifically not to vacuum or sweep because mercury spores can be created for weeks on end from the vacuum.La z boy can care less about it...Cindy W.

Anonymous said...

My experience definitely says that La-Z-Boy sucks.

We have four chairs, all given to us on four different occasions. We had no idea that every chair was a la-z-boy.

But its for certain that we have complained about every chair. Our biggest complaint is the poor crappy design. Absolutely no neck support. All the padding lays behind the head and oushes it forward. My wife has a bad crick in her neck from that damn chair! And the leg rest really sucks as well causing pain.

Whoever designs their damn chairs needs to jump off a bridge and make us all happy. I can take scrap lumber and a sewing machine and make a chair 3000% better than the best La-z-boy.

Dont buy from this company. I sat in an Ashley recliner the other day that was a dream to sleep in.

Rick said...

I used to sell La-Z-Boy product and finally had to quit because of quality concerns. The frame is no longer "kiln dried" wood, it is now plywood. Sorry you experienced the worst customer service but it seems the large companies can't offer the customer service most people desire. A local small family owned furniture store (if you can find one that you trust) will give you better service and (usually) the same or lower price. Glad your posting this on your blog and I wish you the best of luck in the future.

Anonymous said...

I actually would like the e-mail address of the CEO of LazyBoy... I think his name is Kurt Darrow. I'm having issues with my leather furniture and no luck with the 'usual channels'. I'm planning to contact him directly as well as someone in their Marketing Department. Since they are national sponsors of the charity I work for - Ronald McDonald House Charities - I plan to let them know it would be in their best interest to speak with me.

Thanks!

Cheri Wuertz (cwuertz@rmhcstl.com)

Rob said...

Thank you all for your horror stories! I have decided to go elsewhere for my sofa and recliner needs. You have saved me from what sounds like a frustrating and costly experience.

Anonymous said...

I guess I'm not shocked to read this blog - rather disgusted instead! I dealt with Jennifer Leather years ago on a couch purchase from HELL, ended up putting it on Craigs List Curb Alert and proudly marched in to La-Z-Boy as my parents had recliners that lasted years! We spent over $3000.00 for a leather reclining sofa and chair. Its a little over a year old and we are on our third repair issue. Happy we bought the extended warranty, I'm currently being told that the 'leather' is only warranted for a year. The color is wearing off not fading as they say leather will do, but rubbing off from sitting on it (God forbid). Don't by LaZyBoy or Jennifer Leather - I guess unless you spend 10grand for a couch you can't expect a quality product!? What a joke!

Anonymous said...

I bought Lazy Boy top of the line Woodrow sofa. At two years a spring broke I could not get them to come out and honor their "warranty" Lazy Boy quality has gone down hill big time over the last 15 years- it is simply not the same company it was nor does it even come close to making quality furniture like they used to. They will never have me as a customer again

Todd said...

My grandfather's la-z-boy has lasted over 25 years. My la-z-boy I bought three years ago lasted 3 weeks. "New material" lasted only a few weeks. They blamed our dogs. Too bad the furniture that's as old as the dogs is still spotless. Oh, the "warranty guys" who Orlando sent out work for the local store and repairs come out of the local stores pocket. They don't care about the company reputation. The heartbreaking thing is I had fond memories of taking knaps with my dad on his la-z-boy and bought one to take naps with my daughter. Now it ticks me off looking at it and knowing they would re-uhpoulster it for almost as much as I paid! Jerks!

gjogrady1 said...

It is my opinion that the La-Z-Boy Warranty is deceptive and a fraud. Everyone who is currently the owner of a La-Z-Boy product, no matter how old, who has the original purchase receipt, and that potentially could be thousands and thousands of people, have the potential of being a victim, because of the "lifetime" warranty features of the product. See the following Email that I received from La-Z-Boy, when I asked about the warranty after a repair has been made to its product:Q. My earlier question was and is: Do you warrant the work or workmanship of Midwest Furniture Repair?
A. La-Z-Boy Incorporated does not warrant the repair work done by authorized La-Z-Boy retailers, furniture repair services or upholsterers.

Q. I will need a copy of La-Z-Boy's authorization for Midwest to do their warranty work.
A. La-Z-Boy Incorporated does not provide this type of document. Please note that La-Z-Boy Incorporated employs Midwest Furniture Repair service for all warranty work in and around the greater Detroit area.

Q. If the Warranty work is not to my acceptance, who stands behind the work that might need to be redone, inasmuch as La-Z-boy doesn't do its own warranty work?
A. As Laura from Midwest Furniture Repair advised you in an email dated November 24th at 9:13 AM, Midwest Furniture Repair provides a 90-day warranty on the work they perform.

In Closing, the Original La-Z-Boy Warranty dissapears after a repair is made, and the One year, or three year, or lifetime warranty of the repaired component is reduced to a simple 90-day warranty of the repair shop, if in fact, the repair shop even offers a warranty. La-Z-Boy just walks away.

Any lawyers want to take on a Class action Suit?

Call me:

Gerald J. O'Grady - Bloomfield Hills, Michigan
248.852.3931

Anonymous said...

All you do is bitch and complain. You are one of those snooty people who thinks the world revolves around them and makes life miserable for salespeople. You couldn't "find a fabric that works?" Quit being so damn picky and realize there are more important things in life.

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Sportacus raised an eyebrow and asked Are you sure. He was a lucky superhero and all thanks toStephanie who had invited him over to save Lazy Townfrom well, from being Lazy.
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Sportacus raised an eyebrow and asked Are you sure. He was a lucky superhero and all thanks toStephanie who had invited him over to save Lazy Townfrom well, from being Lazy.

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Anonymous said...

Good Article

Anonymous said...

Yes, let's hear more stories. Lazy boy sucks and it is up to us to make sure that other customers don't buy from them. They recommend fabrics that are a bust for the customer.

Anonymous said...

I use to work for la-z-boy and am happy to report I no longer work there. I believe the only thing you own in this world is your character. I believe in working for a company that upholds honesty and integrity. La-z-boy in Atlanta is not one of these companies. The owners tell you, as a sales person, to quote 6-8 weeks eta. Oh, but they fail to order it in a timely matter leaving the sales person left to resolve it with the customer. I don't know about you, but I don't enjoy being yelled at by customers because their items are not in during their quoted time frame. I understand the customers anger but I have no control over la-z-boy's ordering process. I think they are going broke and can't afford to order the items. The whole operation there disgust me and I'm glad I no longer work for them. Without writing a book (which I could) I will leave you with this bit of information. Don't buy from la-z-boy of Atlanta. Make your furniture purchase with a good reputation that stands behind the beliefs of integrity and honesty! Do your research and you'll be just fine.

Jeff said...

I purchased a leather chair in June 09, in May 10 the support fabric tore in the seat and Lazy-boy sent a replacement seat that did not match. Lazy-boy told me that they were not responsible for the diffrent color of leather. I refused to let them to do the repair and they needed to find a better solition. I told them that I did not buy a two toned chair. They finally were able to do a repair on my chair in November 2010 but the repairman did not bring the proper material to do the repair. He rigged a fix that he said would work. It did not. It is now Janurary 2010 and Lazy-boy just left my house again. All that they do is take pictures and tell me that they are sorry.

John Adams said...

Well I am shocked! I know that retail stores modify pricing for various reasons during the year and are sometimes deceptive in their practices, but even for a jaded cynic I have been blown away this time! I purchased some furniture several years ago from La-Z-Boy and I loved it. I recently went to look for some sofas for my living room and saw the Daphne line which I liked immediately. The pricing of sofas seemed reasonable ($849 - sofa, $749 - chair in a half), however Memorial Day was coming up and I was certain there would be a sale that would help me save a few bucks. Well I was correct about one thing, there was a sale. HOWEVER, the pricing of the two pieces of furniture raised by an outrageous 40% ($1199 - sofa, $1099 - chair in half). Once the sale price of 20%/25% was applied the SALE price was about $150 (13%) higher than had I bough the furniture the week before NOT ON SALE. Of course when I asked about the difference the sales person then the manager of the store lied about the price ever being what I said it was. When I stated that the store price at that time matched the Internet price, then the manager stated that prices were raised because of regional this or that, blah, lie, blah (OK - but then why lie initially?). The manager did say she would match the Internet price but would not give me the discount. Why would I give a comission to someone lying and deceiving me when I could go through less hassle on the Internet? So there you have it, La-Z-Boy is honoring our fallen soldiers by screwing all Americans that choose their store for furniture. Thanks Osama-Bin-La-Z-Boy!!!!

Anonymous said...

Would you be able to send me the CEO email address...having issues! Thanks, worldexplorer102@aol.com

Nan said...

I purchased two leather La-Z-Boy couches. The leather has cracked on all the inside cushions. I contacted the customer service representative and the couch is out of warranty. The company I purchased the extended warranty through is out of business and has had many complaints. I will never purchase another La-Z-Boy product again even though I live in Michigan and they are a Michigan based company!!! I also have also told family and friends not to purchase La-Z-Boy products.

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Anonymous said...

mediocre products, mediocre salespersons, mediocre managers. Just read ad for new salespeople and they want spirited, competitive people. anyone who exibits those qualitites will be run out of store by mediocre employees. Yearly potential earnings have dropped from 2002 which tells me they are going down, down, down...anyone who is worth anything will not work there

Anonymous said...

LAZY BOY SUCKS ! Have a $700 chair in it's 11th month , & my son w/scoliosis weighs about 140 , sitting on it & a Screw on the glider just snapped in half & he tweaked his back!
Half of the screw is still stuck in the thread.
The metal of this screw/bolt is like pot metal . Absolute GARBAGE . Lazy boy wants $65 to tap out & change 1 freakin screw. Told customer svc they are insane if they think I'm paying $65 for 1 SCREW. Actually it would be 2 screws, the one they replace & the screw job on me.
Recorded all calls with customer svc. via webcam will post their callous reply & the defective screw on youtube soon
Then will hire an attorney. Their fine print is illegible & they never mention $65 fee. The sales people always imply a structural defect will be paid for. They delivered & 'installed' glider base, set it up etc.
NEVER NEVER NEVER again will buy garbage LAZY product.

Patrick said...

Hi folks, I too paid top dollar for an rocker recliner that turned out to be very poor quality and lazyboy will do nothing to help me, they just gave me the runaround. The worst thing is I bought two at once one for my eighty year old mother, she was very disappointed with the quality as well, all I want is a store credit so i can get a chair that is not a piece of junk, i paid top dollar and the quality is not there and customer service is very poor.

Anonymous said...

Same story here in Canada. I bought 2 reclining sofas for my retired parents. I think the model is "Rex". Anyway, typical story...salesperson told me about their great hardwood frames and lifetime warranties. He also mentioned 3 year warranty on the fabric and cushions.

Within 2 years, the sofas are falling apart now. I lifted the fabric to check the frame after a couple of shitty screws fell out and guess what!? Flippin PLYWOOD!!!

I emailed their warranty department and they said warranty is only 1 yr on fabric. On top of that, they will charge me $$ for their special rep to come check out the sofas and then I will also have to pay for the labour.

What BS!! The sales guy, of course, made NO MENTION of any of this crap when I bought it.

Like the rest of you, I have learned my lesson. NEVER EVER EVER EVER EVER BUY LAZBOY PEOPLE!

LAZBOY SUCKS!!

if you have had any luck with this company, email me and please let me know.

Also willing to join any class action suit against these ripoff scammers
a2mann at gmail

DRu said...

I am in the middle of a horrible experience with LaZBoy at this time....so much so that I started a Facebook Group.
La-z-boy Lazy Boy Dissatisfied Customers
https://www.facebook.com/#!/groups/377481832308429/

Anonymous said...

I actually work for la-z-boy and I have never had any of these kinds of issues. My parents always had the brand growing up... in fact they still have the same sofa from 25 years ago. Sure, it's worn from years of kids and dogs by this point, but there are no defects besides what we did to it ourselves.

The FRAME, SPRINGS, and MECHANISMS (in recliners) are warrantied for life and would be replaced at no cost, but after the FIRST YEAR, you will have to pay a labor fee of $99 for any incident. Is that great? Well no one wants to pay... but they replace the parts for free...

FABRIC has a LIMITED warranty, usually 1 year. Unless you purchase the furniture protection package which extends it for 3 years and covers CERTAIN things, like thread popping, etc.

If the sales associate didn't tell you that, I'm sorry, but we are trained to tell the customer EVERYTHING. It's a requirement and we get marked down and penalized if we do not.

Also, we DO NOT work on commission. NO ONE in the company is on commission. So no one is trying to sell you things to benefit themselves. Of course we have sales goals, but it's meant to be less pressure than other furniture stores who stalk the life out of you.

I have never had a complaint at the store I work at about the quality. The furniture I own is fantastic and still comfortable and in great condition after years.

Alice A. Powell said...

I paid $700.00 for a recliner & had the exact same problems with fabric as mentioned here. I also had the extended warranty. The fabric began coming apart (not at the seams) within the first year. La z Boy would do nothing about it and the extended warranty people said it was not covered. They actually told me if I had cut the material with a knife that would be covered but not the fact that the material was shredding.

Alice A. Powell said...

I paid $700.00 for a recliner & had the exact same problems with fabric as mentioned here. I also had the extended warranty. The fabric began coming apart (not at the seams) within the first year. La z Boy would do nothing about it and the extended warranty people said it was not covered. They actually told me if I had cut the material with a knife that would be covered but not the fact that the material was shredding.

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Anonymous said...

Lazboy is not what it use to be twenty years ago. I am going through so much with them. I called within the three days and they kept delaying me and now want 30% restocking fee. I want my money back. Never would I recommend this company and I don't know how they are in business. I went to their grand opening in Monroeville, PA a few months ago and bought a rocker/recliner and they delivered it defective. Now they just opened another store in Robinson Twp. and I don't know how they can get business with junk furniture? If they get enough of people like me and deliver junk and we pay and they do nothing about it, well, they make money and we get junk. Not good business.

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The thing is, I have been searching craigslist for leather recliners for years and until 06/02/14 had never seen one I even wanted to bother looking at. I see this one, and I call, go see the chair, and what do you know? It's a La-Z-Boy. O, brother, I think, but the tailoring was well done, unlike the one I ordered. In the process of looking it over, I tip it back and examine the underside. The side walls were made of quite thick laminated plywood, seemingly hardwood. The one I ordered had thin particle board on the side walls. The frame that the reclining mechanism is attached to on this 2008 recliner I was examining is solid hardwood, unlike the laminated plywood that was in the one I ordered.

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Sorry I didn't see this blog earlier as I too am having issues with La-Z-Boy. I had a love seat that was delivered and replaced with a second love seat. I actually was talking on the phone with my local store manager and wanted to reject the love seat and she told me to just accept it. It didn't have tags so I believe it was not new and the levellers were on the back not the front.

I am fighting corporate right now. I want to contact Kurt Darrow - CEO. Can I get his e-mail address?

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AMJ said...

My complaint is with Lazboy in Calgary (South Store). Purchased 2 leather reclining couches. Leather on the sides of the cushions is cracking badly (even on the cushions on the side we rarely sit on). No problem I figured, we purchased the 10 year leather warranty for the $3,200 couches ($6,400 for 2 couches). They send someone out to have a look, he "paints" the cracks to match the color of the couches (blue) and informs me that the sides of the pillows are "plastic", so not covered under the warranty (I have $6,400 couches and they're leather and plastic?!?!). I've been back and forth with the FaceBook Lazboy team (they've been great by the way), however, no resolution. They claim that they don't offer a 10-year warranty so this was offered by the store and we need to contact the store (already did that, they won't help). I have the original receipts, documents, etc. Warranty is printed on Lazboy letterhead, should be valid. I still have a few years before the 10 years expires and I'm taking them to Small Claims court. They've offered 50% off one (1) new couch, provided we prove that the 2 couches we have are destroyed. I don't have a budget for new couches, I don't want new couches, I like the ones I have.

Yes, I'd be interested in emailing the CEO, if you can pass on his email address that would be great! I'd be willing to give that a try before heading to the courthouse to file!

Thanks!

AMJ

AMJ said...

I have just submitted my warranty complaint to our local Better Business Bureau for follow-up, before filing with Small Claims Court.

Lazyboy Recliners said...

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Anonymous said...

We too were screwed by Lazyboy. They really are lazy there! Bought the loveseat with in leather in 2012. It is now peeling off in 2015. Looks like a zombie leper in our living room. We called about warranty and they said they weren't covering it. Now we're about to toss a $1000 more down to recover the thing, using a reputable upholsterer. We only bought from Lazy because of their rep but now we tell others to stay away.

Anonymous said...

Thanks for this blog. I know it's old but it sure helped me. I was going to pour about $5000 Canadian.

Anonymous said...

Our Lay-Z-Boy sofas fell apart before they were even paid off. No cooperation from the company

Anonymous said...

Never buy from them again. 3 months to repair recliners that were delivered with a cracked frame and lop-sideded cushions, springs squeak, padding is falling in the backs. My warranty will be up before these issues get resolved and that's what they do.....use up time to let the warranty run out. Cheap particle board, salesman that say they know a lot but just run good BS line and crap that's not made right from the get go at the factory. I'm glad my son in Texas saw what I posted on Facebook, he cancelled his order within 24 hrs. for $7,000 plus in furniture.

john smith said...

A professional can add a clear top coat at any point and you will get back all the protection it had originally. Demir Leather

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Doggie Mom said...

I think these complaints should be a class action law suit. My recycled leather chair is less than two years old and the upholstery is disintegrating. Spoke with people all the way to Laura in Michigan. No help. I asked if I could buy some of the fabric... impossible. I asked her to get it from China where they are made... impossible. I like the chair except for the fabric disintegrating. I suggested that the company knows that this is inferior merchandise, especially from the stories on this blog. I'm going to call consumer affairs to vent if nothing else. I can't stand to look at it and am blown away by the company attitude.